Teammates.ai: How Credits Work | Help Center
What Are Credits?
Credits are the single currency you use across all three AI teammates. Every plan includes a monthly credit allowance, and you spend those credits whenever Raya resolves support tickets, Adam makes sales calls, or Sara conducts interviews.
Credits are shared — there are no per-teammate buckets. You allocate them however your business needs. All Raya one month, split between Adam and Sara the next. You control the distribution.
Pro Tip
Think of credits like a shared phone plan — one pool, multiple lines. A 10-person support team on the Business plan ($50/mo, 100 credits) gets 1,000 Raya responses, or 300 Adam voice minutes, or 10 Sara interviews — or any mix across all three.
Credit Costs by Teammate
Each AI teammate consumes credits at a different rate. The table below shows exactly what one credit purchase gets you.
| Teammate | Credit Cost | What You Get |
|---|---|---|
| Raya (Customer Service) | 1 credit | 10 complete support responses |
| Adam (Sales) | 10 credits | 30 voice minutes (calls, qualification, meeting booking) |
| Sara (Hiring) | 10 credits | 1 full interview (20-30 min live video interview with scoring) |
Quick Conversions: What 10 Credits Buy
Ten credits is the smallest paid-plan allowance (Free plan). Here is what 10 credits get you with each AI teammate.
| Teammate | 10 Credits = |
|---|---|
| Raya | 100 support responses |
| Adam | 30 voice minutes |
| Sara | 1 full interview |
Note
You can split credits across teammates however you like. Example: Use 5 credits on Raya (50 responses) and save 5 for Sara. That is not enough for a full interview alone, but credits accumulate month-to-month, so you can bank credits for Sara interviews while Raya handles daily support.
Credit Draw Order
When you have credits from multiple sources, the system draws them in a specific order to make sure the oldest credits are used first and nothing expires unnecessarily.
Rollover credits first
Any unused credits carried over from a previous billing cycle are consumed first.Top-up credits (oldest first)
If you purchased top-up packs, the oldest pack is drawn down before newer ones. Top-ups expire after 90 days.Current-month plan credits last
Your fresh monthly allocation is used only after rollover and top-up credits are exhausted.
Low-Balance Alerts
Teammates.ai sends email and in-app notifications when your credit balance is running low. You receive alerts at predetermined thresholds so you have time to top up before your AI teammates pause. Enable auto-top-up to avoid interruptions entirely.
Important
When credits hit zero, your AI teammates pause — Raya's chat widget hides, Adam's campaigns stop, and Sara stops scheduling interviews. In-progress work always completes (no mid-conversation drops), but new interactions are blocked. Enable auto-top-up if uninterrupted service is critical for your business.
Frequently Asked Questions
Do unused credits roll over to the next month?
Plan credits follow the rollover rules set by your subscription tier. Rollover credits are always consumed first (before top-ups or new monthly credits) so nothing expires unnecessarily.
Can I use credits for more than one AI teammate in the same month?
Yes. Credits are shared across Raya, Adam, and Sara. Spend them on any combination that fits your business. There are no per-teammate minimums or restrictions.
What happens if I run out of credits mid-conversation?
Any in-progress work always completes. Raya finishes the current support conversation, Adam completes the active call, and Sara finishes the ongoing interview. No interaction is hard-stopped mid-conversation.