## What Are Credits?

Credits are the single currency you use across all three AI teammates. Every plan includes a monthly credit allowance, and you spend those credits whenever Raya resolves support tickets, Adam makes sales calls, or Sara conducts interviews.

Credits are shared — there are no per-teammate buckets. You allocate them however your business needs. All Raya one month, split between Adam and Sara the next. You control the distribution.

**Pro Tip**  
Think of credits like a shared phone plan — one pool, multiple lines. A 10-person support team on the Business plan ($50/mo, 100 credits) gets 1,000 Raya responses, or 300 Adam voice minutes, or 10 Sara interviews — or any mix across all three.

## Credit Costs by Teammate

Each AI teammate consumes credits at a different rate. The table below shows exactly what one credit purchase gets you.

| Teammate | Credit Cost | What You Get |
| --- | --- | --- |
| Raya (Customer Service) | 1 credit | 10 complete support responses |
| Adam (Sales) | 10 credits | 30 voice minutes (calls, qualification, meeting booking) |
| Sara (Hiring) | 10 credits | 1 full interview (20-30 min live video interview with scoring) |

## Quick Conversions: What 10 Credits Buy

Ten credits is the smallest paid-plan allowance (Free plan). Here is what 10 credits get you with each AI teammate.

| Teammate | 10 Credits = |
| --- | --- |
| Raya | 100 support responses |
| Adam | 30 voice minutes |
| Sara | 1 full interview |

**Note**  
You can split credits across teammates however you like. **Example:** Use 5 credits on Raya (50 responses) and save 5 for Sara. That is not enough for a full interview alone, but credits accumulate month-to-month, so you can bank credits for Sara interviews while Raya handles daily support.

## Credit Draw Order

When you have credits from multiple sources, the system draws them in a specific order to make sure the oldest credits are used first and nothing expires unnecessarily.

1. **Rollover credits first**  
   Any unused credits carried over from a previous billing cycle are consumed first.

2. **Top-up credits (oldest first)**  
   If you purchased top-up packs, the oldest pack is drawn down before newer ones. Top-ups expire after 90 days.

3. **Current-month plan credits last**  
   Your fresh monthly allocation is used only after rollover and top-up credits are exhausted.

## Low-Balance Alerts

Teammates.ai sends email and in-app notifications when your credit balance is running low. You receive alerts at predetermined thresholds so you have time to top up before your AI teammates pause. Enable [auto-top-up](/content/help/billing/top-ups-auto-top-up/index.html) to avoid interruptions entirely.

**Important**  
When credits hit zero, your AI teammates pause — Raya's chat widget hides, Adam's campaigns stop, and Sara stops scheduling interviews. In-progress work always completes (no mid-conversation drops), but new interactions are blocked. Enable auto-top-up if uninterrupted service is critical for your business.

## Frequently Asked Questions

**Do unused credits roll over to the next month?**  
Plan credits follow the rollover rules set by your subscription tier. Rollover credits are always consumed first (before top-ups or new monthly credits) so nothing expires unnecessarily.

**Can I use credits for more than one AI teammate in the same month?**  
Yes. Credits are shared across Raya, Adam, and Sara. Spend them on any combination that fits your business. There are no per-teammate minimums or restrictions.

**What happens if I run out of credits mid-conversation?**  
Any in-progress work always completes. Raya finishes the current support conversation, Adam completes the active call, and Sara finishes the ongoing interview. No interaction is hard-stopped mid-conversation.