# Platform & Features

Learn about core platform features: knowledge base, workflows, actions, analytics, tickets, and workspace.

### Knowledge Base Management  
Upload files, crawl websites, and manage the knowledge your AI teammates use to answer questions accurately.  
[4min read](/content/help/platform/knowledge-base-management/index.html)

### Workflows  
Automate multi-step processes with workflows. Define triggers, conditions, and actions to streamline your operations.  
[4min read](/content/help/platform/workflows/index.html)

### Actions  
Give your AI teammates the ability to look up orders, create tickets, check inventory, and more through connected actions.  
[3min read](/content/help/platform/actions/index.html)

### Analytics & Insights  
Track performance across all your AI teammates with conversation metrics, resolution rates, and actionable insights.  
[3min read](/content/help/platform/analytics-insights/index.html)

### Conversations & Inbox  
View, search, and manage all customer conversations across channels in one unified inbox.  
[3min read](/content/help/platform/conversations-inbox/index.html)

### Workspace  
Your central hub for activity, knowledge gaps, constitution, CRM data, and cross-teammate insights.  
[3min read](/content/help/platform/workspace/index.html)

### Account & Organization Settings  
Manage your profile, team members, organization settings, and general AI teammate configuration.  
[3min read](/content/help/platform/account-organization-settings/index.html)

### Tickets  
Track, manage, and resolve support tickets created by your AI teammates or synced from your help desk.  
[3min read](/content/help/platform/tickets/index.html)

### Human Agent Handoff  
Learn how to configure and manage seamless handoffs from AI teammates to your human support team.  
[4min read](/content/help/platform/human-agent-handoff/index.html)

### Autonomy Policies  
Control how independently your AI teammates operate — from fully autonomous to human-approved drafts.  
[3min read](/content/help/platform/autonomy-policies/index.html)