Troubleshooting

Fix common issues with widgets, channels, calls, interviews, billing, and integrations.

Articles

• Widget Not Showing or Not Connecting
  Fix common Raya chat widget problems: widget not appearing on your website, stuck on "Connecting...", or blocked by ad blockers and CSP headers.
  5min read

• Raya Not Responding, Outdated Answers, or Too Many Escalations
  Fix issues where Raya does not reply to emails, gives outdated answers from a stale knowledge base, or escalates too many conversations to your human team.
  6min read

• Adam Campaigns Stopped, No Audio, or Booking Failures
  Fix issues where Adam's outbound campaigns stop unexpectedly, calls have no audio, or Adam fails to book meetings with prospects.
  6min read

• Candidates Cannot Start Interview, Audio Problems, or Scoring Issues
  Fix issues where candidates cannot access Sara's interview, experience audio or video problems during the session, or receive scores that look wrong or inconsistent.
  6min read

• Payment Failures, Unexpected Credit Usage, and Invoice Questions
  Fix payment failures, understand why credits deplete faster than expected, configure auto-top-up, and resolve invoice or proration questions.
  5min read

• Webhook Failures, API Errors, and CRM Sync Issues
  Fix webhook delivery failures, resolve API 401/403 errors, troubleshoot CRM sync issues, and test your integrations with Teammates.ai.
  7min read